Does the Festival have a Complaint Handling procedure?

We sure do! All you need to do is contact us here. We read all submissions and will respond within three (3) business days. Once your complaint has been received, we will undertake an initial review of your complaint.

There may be circumstances during the initial review or investigation of your complaint where we may need to clarify certain aspects of your complaint or request additional documentation from you. In such circumstances we will explain the purpose of seeking clarification or additional documentation and provide you with feedback on the status of your complaint at that time. We will endeavour to respond to you as soon as practical, taking into account the circumstances giving rise to the complaint.

Once we have finalised your complaint, we will advise you of our findings and any action we have taken. We will usually do this in writing, unless the circumstances are such that a verbal response is appropriate.

We reserve the right not to respond to any complaints which we deem to be, in our reasonable opinion, offensive, vexatious or abusive.