Terms & Conditions of Entry

Oktoberfest Brisbane is a German Cultural Festival which exists to share our culture, heritage and passions with you. The festive atmosphere encourages the appreciation and responsible enjoyment of what our culture has to offer. Anyone expecting a ‘swillathon’ will only be disappointed.

As a Festival organiser, we take our responsibility to create a safe and enjoyable experience for everyone seriously. Anti-social behaviour will not be accepted. To ensure we succeed at presenting the quality festival you have come to expect, we have written these terms and conditions.

First up, ‘you’ and ‘your’ refers to the customer. ‘We’, ‘us’, ‘our’, ‘Festival’ and ‘Festival organiser’ refers to Oktoberfest Brisbane Pty Ltd (ACN 624 012 415), its employees, contractors, volunteers and authorised persons. ‘This agreement’ means these terms & conditions and any other conditions specified by us on our website, booking forms or other communications.

Safety is paramount. Whilst at the Festival, your safety and the safety of those around you is our primary focus and essential to your enjoyment of the festivities. So please enjoy a meal together, drink water regularly, protect yourself from the sun and consume alcohol responsibly.

We engage qualified first aid staff who are there to help with any medical situation. By attending the Festival, you consent to these qualified first aid providers accessing medical information about you available to them and treating you accordingly.

The Festival staff love you very much, so anything they ask you to do is because they want you to have an awesome day. Please listen and follow any reasonable directions they might give you, it could be important!

Proof of Age is very important {ist sehr wichtig}! The Festival is open to all ages and if you look younger than 25, we will ask for valid photo ID. To enter the Festival site without your mum or dad, or to purchase or consume alcohol at the Festival, you must have a valid photo ID as proof of age. In Queensland, the Liquor Act 1992 defines five types of ID which are acceptable evidence of age. The ID document must be current and include a photo of you and your date of birth. Here they are, pick one and put it in your wallet now!

  • An adult proof of age card
  • A recognised proof of age card (eg Keypass identity card)
  • Australian driver licence or rider permit
  • Passport (from any country)
  • Foreign driver licence – Note: Where a foreign driver licence is not written in English, an international driver permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the foreign driver licence.

Bag Checks are necessary, because some things are not allowed to be brought to the Festival. Examples of some things you can’t bring in are glass, alcohol, weapons, illicit substances, pets, chandeliers or cement mixers. We do let you bring in things such as picnic blankets, tablecloths, seating cushions, children and your in-laws, but only if you promise to take them all home again at the end of the day.

Seriously though, it is a condition of entry to the festival that you permit a search of your possessions at the time of entry to the venue. Any item we may consider inappropriate cannot be brought in and may be confiscated. Refusal to consent to a search will prevent your entry to the Festival site which will probably cause tears.

Food and Drink on offer at the Festival is some of the most tasty and authentic available outside of Germany. It wasn’t easy to find, so please support our handcrafted beverage and foodie partners by leaving yours at home.

Your Behaviour tells those around you a lot about you, so play nice! We’re all there for the same reasons plus no one likes to be shouted at. Treat others how you want to be treated, otherwise we may ask you to leave the festival.

Alcohol is ok, but please follow our example and enjoy the selection of quality handcrafted beverages on offer at the Festival sensibly and responsibly. Be aware of your limits and make use of the many public transport options to get you home safely. We support the responsible service of alcoholic beverages.

The entire Festival site is one licensed area where the Liquor Act 1992 applies. Only alcohol purchased from outlets at the festival may be consumed on site. BYO alcohol is not permitted and will be confiscated. Any patron wishing to consume alcohol must have valid photo ID as defined in these terms & conditions. Supplying alcohol to a minor is an offence and you will be referred to police.

Unduly Intoxicated is not ok. We support our staff in the responsible service of alcoholic beverages and in the refusal of service if required. Our security staff are also trained in RSA. If you are unduly intoxicated, we cannot allow you to remain at the Festival.

Smoking is not permitted in any area of the Festival site except for in designated smoking areas. Alcohol is not permitted to be taken into designated smoking areas.

Illicit Drugs are not ok. If you are found supplying, consuming or in possession of illicit drugs while attending the Festival you will be referred to police.

Clothing is ok! Please wear some. And trust us, you’ll be sorry if you don’t wear traditional German clothing {Tracht}, because everyone else will be. Also, appropriate footwear is a must whilst on the Festival site.

The Environment needs our love. 100% of the packaging you see at the festival is guaranteed recyclable or compostable. Show Mother Nature your love and place your litter in the correct bin.

Glass is out. The Festival site is a Glass Free Zone. To assist us in complying with the conditions of our Liquor Licence, glass, earthenware or things made from similar materials are not permitted to be brought into any part of the venue. But there’s good news, check out our exclusive festival Stein! It looks like glass but is 100% recyclable plastic. If you have yours from last time you came to the Festival, you’re welcome to bring it along.

Pets are awesome, but unfortunately not permitted on the Festival site, unless they are registered assistance animals in which case they are welcome.

Telling everyone about the Festival is ok! But please, if you are a professional or semi-professional photographer, videographer or journalist, you must make contact with our media team via our media page before you head to the Festival to record it. Amateur cameras (such as for example mobile phones) are permitted but images may only be used for private purposes and not public display. At the discretion of the Festival organiser, any amateur still and video footage is permitted to be shared on social media.

By entering the Festival site, you consent to being included in any still, video and/or sound recordings of the festival that may take place and waive all rights to any photograph, image or likeness produced whilst attending the Festival and agree for these recordings to be used by the festival organiser at their reasonable discretion.

Entry to the Festival is really easy. All you have to do is present a valid ticket along with your photo ID (see these conditions for what is acceptable ID) for validation at the Festival entry. Tickets can be presented either as a printout or on a smart device. Entry may be refused if tickets are damaged or defaced in any way, or if the festival organiser has reasonable grounds to believe the tickets have been acquired by unauthorised or illegal means. As Festival organiser, we reserve the right to refuse entry to any patron but we will act reasonably in doing so. 

Refunds, cancellations or exchanges are not provided except as required by law or in accordance with the Live Performance Australia Ticketing Code of Practice, so please choose your tickets carefully. If you made a mistake and accidentally bought a ticket for the same day as your pet hamster’s birthday, give your ticket to a mate. Also keep in mind that this is an all-weather festival. Refunds will not be provided if you have a change of mind about attending the festival.

In extraordinary circumstances, we reserve the right to cancel or postpone the festival and will act reasonably in doing so. Should such circumstances arise, you will be contacted about options for an exchange or refund.

A refund due to COVID-19 will be provided if:

  • You are required to self-isolate or quarantine (and the festival falls within the isolation/quarantine period) due to:
    • being a confirmed case of COVID-19
    • having close contact with a confirmed case of COVID-19
    • living in or having been in a high-risk area within Australia
    • having returned from overseas
  • You have COVID-19 symptoms and/or have been tested for COVID-19 and are awaiting test results (and the Festival falls within the period of awaiting test results)

Minors are family too, so the Festival is open to all ages. Patrons under the age of 18 years that attend the Festival receive free entry but in accordance with the Qld Liquor Act 1992 must be accompanied and supervised by a responsible adult at all times. Each of the following persons is a responsible adult in relation to a minor: (a) A parent, stepparent or guardian of the minor, or (b) an adult who has parental rights and responsibilities for the minor.

Conditions of sale in addition to the above do apply, so take a moment to read them here: Tickets are sold or provided (including any resale or subsequent assignment) on the express condition that the holder is bound by these and all other terms & conditions issued by the Festival organiser. By presenting a ticket for validation, you agree to be bound by the full terms and conditions contained herein, as available on the Festival website. We reserve the right to amend these terms and conditions from time to time without notice.

All tickets and products are priced in Australian dollars and prices are shown inclusive of GST as it may apply. We reserve the right to charge reasonable ticket booking fees and/or credit card surcharges to cover administrative costs. We will make you aware of any such charges before completing your transaction.

Unless prior written consent is provided by the Festival organiser, tickets may not be offered for unauthorised re-sale on any 3rd party websites (for example Viagogo, eBay, Gumtree or Facebook Marketplace). Tickets may not be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes (including but not limited to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.

To learn more about the risks of buying tickets on the secondary market, check out the LPA Safe Tix Guide as well as the LPA’s Consumer Guide: Buying and Selling Tickets in the Ticket Resale Market .

Privacy is as important to us as it is to you. We value your trust and will never sell, share or rent your personal information to unsolicited third parties. In order to deliver services associated with the festival, we may need to collect and/or store personal information about you such as your name, address, credit card or payment details and telephone number. We may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1988 (Cth). Our Privacy Policy outlines how we handle your personal information in more detail.

You and Your Property are your responsibility. You acknowledge that neither the Festival organiser nor the venue will be responsible for any loss or damage to property (including personal property such as bags, money or other personal items) brought to or purchased at the Festival by you. You will be liable for any loss or damage caused at the Festival by you. Entry to the Festival site is at the ticket holder’s own risk. In the event of injury or illness we may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.

Complaints can only be resolved if we find out what we can do better next time, so if you have any feedback you need to give us please contact us. Once your feedback has been received, we will undertake an initial review of your comments and respond to you within three (3) business days.

There might be circumstances during the initial review where we require clarification on your feedback or need to request additional documentation from you to action an outcome. In such circumstances we will explain clearly what is required and give you an update on progress. We will respond to you as soon as practical, taking into account the circumstances giving rise to your feedback.

Once we have finalised our response and resolved any issues, we will advise you and detail any action we may have taken. We will usually do this in writing, unless the circumstances are such that a verbal response is appropriate.

The festival organiser operates in accordance with the Live Performance Australia (LPA) Ticketing Code of Practice (code). It is a voluntary industry code of practice and operates as a best practice guide for the Australian live performance industry. It applies to the purchase and use of Tickets and related matters.

We reserve the right not to respond to any correspondence which we deem to be, in our reasonable opinion, offensive, vexatious or abusive.

Release: To the fullest extent permitted by law, we do not accept liability of any nature for the acts, omissions or default of those providing services in connection with the festival or any liability for any injury, damage, loss, delay or additional expenses which are incurred at or in association with this festival. Where legislation implies any condition or warranty which cannot be excluded or modified, that condition or warranty will be deemed to be included in this agreement. However, our liability for any breach of such condition or warranty will be limited, at our option, to the resupply of the services or the cost of having the services supplied again. In no event will we be liable for any indirect, consequential, exemplary or special damages.

Jurisdiction: This agreement is governed by the laws of Queensland, Australia.